14-day trial · no credit card · voice, email, WhatsApp ready out of the box
Voice call
ElevenLabs · 38s
Postmark · 1m ago
Meta Cloud · just now
GlobalProtect firmware rolled back. Stable for 30+ minutes. Callback confirmed with the customer.
Channel
Voice
SLA
P1 · met
Resolved in
38m
The platform
Native ticketing, four live channels, three AI agents, SLA engine, automations, knowledge base, audit ledger — all in one product, shipped as a single login. You don't configure six tools to ship one workflow.
Calls, emails, WhatsApp threads, chat sessions — all become one normalised ticket. No second tool, no migration, no sync glue.
Three AI agents classify, look up KB, draft a step-by-step fix, and route to the right team — with approval gates where you want them.
On close, we call or message the customer to confirm the fix actually landed. Confirmed closes are the only kind of closed.
Root-cause analysis, pattern detection, aging dashboards, and self-healing KB articles. Your queue gets quieter every week.
Three agents, one mission
TruFix agents aren't chatbots. They read the ticket, check the knowledge base, look up similar past resolutions, and propose a fix — with evidence attached. Toggle them on or off per queue.
Analyses the ticket, identifies the root cause, and generates step-by-step instructions with a confidence score.
Auto-classifies, routes to the right team, assesses urgency and business impact, and flags security concerns.
Drafts professional, empathetic customer replies with clear next steps. Human-approved before sending.
Run them your way
Run any agent on a single ticket — useful for spot-checks and testing.
Across selected tickets, the full open queue, or all unresolved — with a confidence threshold.
Fire automatically via the rule engine — new P1? Triage. New VPN ticket? Resolution.
Four channels. One inbox.
Voice, email, WhatsApp, in-app chat — all native, all live from day one. One queue, one assignee, one resolution. No connectors, no silos.
A branded phone number takes inbound support calls. The voice agent captures the issue, confirms priority, and opens a ticket before the caller hangs up. On resolution, it calls them back to confirm.
Any support inbox becomes a ticket stream — forward once, done. Replies thread correctly so customer back-and-forth stays on one ticket.
A conversational agent trained on your tickets and knowledge base. Answers in seconds, escalates gracefully when out of depth.
Bring your own Meta WhatsApp Business number. Inbound messages create tickets, resolution updates go back through Meta-approved templates — no Twilio middleman.
Automations
A full rule engine with template interpolation, five team assignment strategies, SLA policies with live countdowns, and custom fields — all configurable from the admin UI without a developer.
Trigger → conditions → actions. Fire on ticket created, updated, commented, or SLA breach. Notify Slack, assign teams, apply SLA, draft notes, trigger agents.
Five strategies: manual, round-robin, least-busy, skill-based, AI-recommended. Skills map automatically to ticket categories.
First-response and resolution deadlines per priority and category. Live countdown chips on every ticket — green, amber, red.
Text, select, date, boolean, URL, email, multi-select. Define per organisation, shown on the ticket form and detail page.
Fire the Triage, Resolution, or Response agent when a rule matches. No manual babysitting.
Organisation-wide reply templates for common issues. Mark as public or internal.
Resolution confidence
Closed tickets in legacy systems are a status flip nobody verified. In TruFix, every resolution is recorded, customer-confirmed, and re-checked within 48 hours. The proof is the product.
Resolution Ledger
Each resolution writes an immutable record — evidence, resolver, the customer's last message, time-to-fix. If the same customer re-files within 48 hours, we automatically reopen and flag.
Outage Broadcasts
Pattern detection catches ticket clusters in real time. One click drafts and publishes a status-page post, an email to affected users, and a Slack update — all three at once.
Self-healing KB
When a human resolution contradicts a published article, we flag the drift, write a suggested update, and show a side-by-side diff. One-click to apply. The KB stays current.
Cost-tracked AI
Every classification, every call, every token logged with cost. The dashboard shows what each resolution actually spent — and what it would have cost on Intercom Fin or Zendesk AI.
Insights
Classification is table stakes. What your support team actually needs is pattern, cause, and forecast.
Identifies underlying causes across your whole corpus, groups affected tickets per cause, tags severity and category.
IT Health Score, trending issues with direction indicators, anomaly detection, and predictive forecasts with confidence.
MTTR, resolution rate, volume, open load — across time ranges and per source. Natural-language query interface.
AI-drafted articles from your resolved tickets. Auto-categorised, tagged, and kept honest by the KB Drift Watchdog.
Every ticket across every channel, ranked by recency. Status icons, priority badges, relative timestamps.
No black boxes. Every AI output carries a confidence score and a reason.
One platform. Every channel native. Three agents working the queue. Resolutions you can actually trust. Live in hours, not weeks.