Plays well with your existing stack

The hub.
Not a satellite.

TruFix is your service desk — voice, email, WhatsApp, chat, and SLA engine all native. Integrations push ticket activity out to the chat, alerting, and on-call tools your team already lives in. No two-way sync, no parallel systems, no co-existence tax.

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Connect outward

Push ticket activity where your team works.

TruFix is the single source of truth. From there it pushes the right signals into Slack, Teams, PagerDuty, and your existing on-call tools — and lets you cleanly migrate off any legacy helpdesk in one shot.

Slack

Surface ticket activity in the channels your team already lives in. New P1s, SLA breaches, and resolution alerts ping the right people without anyone refreshing the dashboard.

  • P1 / P2 ticket alerts to channels
  • SLA breach notifications
  • DM agents on assignment
  • Slash commands to query tickets
  • Threaded resolution updates
  • Per-team channel routing

Microsoft Teams

Same surface, different chat platform. Mirror your TruFix queue into Teams channels and let agents acknowledge, assign, or resolve without leaving the call they're on.

  • Channel + chat notifications
  • Adaptive card ticket previews
  • Bot commands for triage
  • Mention-based assignment
  • Status updates back to ticket
  • SSO via Azure AD

PagerDuty

Production incident? TruFix can fire a PagerDuty page the moment a P1 lands, while still capturing the support side in a ticket. One incident, both systems, no duplicate effort.

  • P1 → automatic PagerDuty page
  • On-call schedule awareness
  • Two-way acknowledge sync
  • Resolution closes both sides
  • Service-level mapping
  • Custom escalation policies

Migration from legacy helpdesks

Coming from Freshdesk, Zendesk, Jira Service Management, or ServiceNow? Our one-time migration tooling pulls your ticket history, agents, teams, and KB into TruFix — no co-existence, no permanent sync glue.

  • One-shot history import
  • Agent + team roster transfer
  • KB articles brought over with categories
  • Tag and custom-field mapping
  • Inbound email re-routing assistance
  • Cut-over playbook + concierge

Three-step setup

From auth to autopilot in under 5 minutes.

1

Connect

Authenticate with your ticketing platform using a secure API key or OAuth flow. No code required.

2

Sync

TruFix imports your existing tickets, agents, and configuration. Historical data is available immediately.

3

Automate

Set up routing rules, auto-categorization, and smart assignments. Let TruFix handle the repetitive work.

Security

Your creds, locked down. Always.

Enterprise security

All integrations use OAuth 2.0 or signed API keys. Per-tenant secrets are AES-256-GCM encrypted at rest.

Granular permissions

TruFix only requests scopes it actually needs. Audit which scope is in use from your dashboard.

Read-only by default

Start in read-only mode to validate sync. Flip to write mode once you're confident in routing.

On the roadmap

Coming soon.

Slack

Get ticket notifications and updates directly in your Slack channels.

Microsoft Teams

Collaborate on incidents and service requests within Teams.

PagerDuty

Trigger and manage on-call escalations from TruFix.

Salesforce

Link customer accounts and CRM data to service tickets.

Don't see your tool?

We probably support it.

The TruFix API and webhook layer connect to anything that can speak HTTPS. Tell us your stack — we'll build the connector if it isn't here.

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