TruFix AI is industry-agnostic at the core, with templated configuration for the verticals we serve most. Drop-in routing rules, KB starter packs, and compliance-ready audit trails.
Built for
Each vertical ships with its own routing rules, KB starter pack, and compliance configuration — so you go live with a platform that already understands your domain.
Engineering-heavy teams that live in PagerDuty, Linear, and Slack — TruFix auto-tags incidents, correlates to deploys, and keeps a Ledger-grade audit trail for every resolution.
Audit-first by design. Every AI touch, every resolution, every SLA countdown is logged and exportable for regulators. Role-based access and per-feature permissions built in.
PHI-adjacent support without compromising security. The voice agent never reads back sensitive data. Tickets link to systems of record without exposing them in the UI.
Plant-floor staff on shared devices. The voice agent becomes the intake channel — no apps to install, no portals to navigate. Routing rules fire on keyword.
POS down, payment rails flaky, warehouse scanner offline — priority spikes on outages trigger a proactive customer broadcast in under 60 seconds.
Seasonal surges during semester starts. Pattern detection forecasts volume 7 days out so staffing plans actually match reality.
Also serving
Don't see your vertical?
The TruFix core is industry-agnostic. Connect one channel, see the difference in an afternoon.