Native ticketing, four live channels, three AI agents, SLA engine, automations, knowledge base, employee directory, and resolution ledger — shipped as a single platform, configured from one admin UI.
Every incoming ticket — from voice, email, WhatsApp, chat, or integrations — is auto-classified by category, priority, urgency, and sentiment in under a second.
Three AI agents handle the work that doesn't need a human — password resets, software provisioning, status checks — and escalate cleanly when judgement is needed.
A single inbox for voice, email, WhatsApp, chat, and integration imports. The customer sees one ticket. Your team sees the full conversation.
Stop fighting the same fire twice. TruFix correlates incidents, change events, and infrastructure logs to surface patterns humans would miss.
Volume forecasts, at-risk SLA alerts, aging-bucket drilldowns. Move from reactive to proactive without staffing-up.
Resolution clusters become KB articles. Out-of-date articles get flagged when an agent's reply contradicts them. Your docs stop rotting.
Connect one channel. Watch tickets flow through classify → resolve → verify. The whole loop, on your data.