Drop in a webhook, watch a ticket flow through classify → resolve → verify, and have your first audited resolution before lunch.
The flow
Wire up voice (ElevenLabs + Twilio), email (Postmark / Gmail / M365), WhatsApp (Meta direct), or any of our 10+ integration syncs. No data migration required — TruFix sits alongside your existing stack.
Setup time
< 5 min
Channels
10+
Compliance
SOC 2-ready
Real-time webhooks ingest every inbound message — voice transcripts, email threads, WhatsApp DMs — and produce a single normalised ticket per conversation. Threading is automatic across channels.
Sync latency
< 2s
Uptime
99.9%
Threading
Automatic
Gemini 3 Flash assigns category, priority, urgency, sentiment, suggested resolution, and a routing target — every classification cost-tracked per call.
Accuracy
95%+
Latency
< 1s
Cost transparency
Per-call
Three AI agents — Resolution, Triage, Response — work the queue. Common issues close end-to-end. Anything ambiguous lands on a human agent with full context attached.
Auto-resolved
40%+
Response time
< 30s
CSAT impact
+25%
When a human marks a voice or WhatsApp ticket resolved, TruFix auto-calls or messages the customer to confirm. Confirmation flips the ticket to Closed with `resolution_confirmed_via` stamped in the Ledger.
Reopen window
48 hours
Audit retention
Forever
Resolution proof
Per ticket
Before vs after
Ready when you are
14-day trial · no credit card · full audit ledger from day one.